Frequently Asked Questions (FAQs)

Welcome to the Oyyoz FAQ page, where we address common questions to make your shopping experience enchanting and seamless. If you can’t find the answer you’re looking for, feel free to contact us.

General Questions

Q: What is Oyyoz? A: Oyyoz is your gateway to a world of magical worm toys designed to bring joy and wonder to playtime.

Q: How can I contact Oyyoz? A: You can reach us through our Contact Us page or via email at support@oyyoz.com

Q: Do you have a physical store? A: Currently, Oyyoz is an online-only store. You can shop our magical collections on our website.

Ordering and Shipping

Q: How do I place an order? A: Simply browse our collections, select your favorite items, and follow the checkout process.

Q: Can I modify or cancel my order after placing it? A: Orders cannot be modified once placed. Please contact us immediately if you need to cancel your order.

Q: How can I track my order? A: Once your order is shipped, you’ll receive a tracking number via email. You can track your order on our Order Tracking page.

Q: Do you offer international shipping? A: Yes, we offer international shipping. Shipping costs and delivery times vary by location.

Returns and Refunds

Q: Do you accept returns? A: We do not accept returns. Please refer to our Refund and Return Policy for more information.

Q: Can I get a refund? A: We do not offer refunds once the item has been delivered. Please see our Refund and Return Policy for details.

Product Information

Q: Are Oyyoz toys safe for all ages? A: Yes, our toys are designed with safety in mind and are suitable for all ages.

Q: How are Oyyoz toys made? A: Our magical worm toys are crafted with precision and love. Learn more about our process on our How It Works page.

Feel free to explore our Shop and Learn More pages for more information about our enchanting collections and the world of Oyyoz.